Refill cancelled Cliniko appointments automatically.
When a patient cancels, Callie will text your wait list and book the first one who says yes, straight into Cliniko.
We're building this now — it isn't live yet. We're running a short research phase with UK Cliniko clinics before we write any code. The founding places go to the first five clinics that help us with that research: free until Callie refills their first cancelled slot, then £39 a month, locked for as long as they stay.
How it will work
- 1. You connect Callie with a Cliniko API key from a dedicated, limited-permission user — nothing more than Callie needs.
- 2. Patients join your wait list, either in Cliniko already or through a link you share.
- 3. A cancellation triggers texts to the matching wait-listed patients. Callie re-checks availability, then books the first one who taps "Book" straight into Cliniko.
What patients will see
A short text, and a one-tap confirm page. No app, no account.
Everyone else who replies after the slot is taken sees a plain "slot taken" page — no confusion about who got it.
The maths
We haven't run this for real yet, so here's a worked example instead of a calculator, using the price of the Solo/Small plan below.
A clinic with 3 practitioners, each with roughly 4 short-notice cancellations a month:
- Cancellations a month (3 × 4)
- 12
- Refilled at a 40% fill rate
- ≈ 5
- Value at £63 a refilled follow-up
- ≈ £300
That's roughly £300 recovered in a month, against a planned £49 monthly price for a clinic that size (£39 for founding clinics).
Data protection
- The clinic stays the controller of patient data. Callie is the processor, under a data processing agreement signed before we connect to your Cliniko account.
- UK/EU hosting, with a sub-processor list published before launch.
- No AI calls to patients. Every message is a plain service text about a real appointment slot, never marketing.
- The Cliniko API key is scoped to a limited user and can be revoked by the clinic at any time.
Pricing
Founding pilot places are free until Callie refills your first cancelled slot. After that, a founding clinic with up to 3 practitioners pays £39 a month, locked for as long as it stays, and any month in which Callie refills no slot is free. For other clinics, these are the planned prices:
| Tier | Practitioners | Price |
|---|---|---|
| Solo/Small | Up to 3 | £49/month |
| Clinic | 4–8 | £69/month |
| Group | 9+ | £99/month + £29 per extra site |
Text messages are included up to a fair-use limit, and there's no contract. Extra locations are free for clinics with up to 8 practitioners. No VAT is added: TurboKast Ltd is not VAT-registered.
Questions
What if two patients say yes to the same slot?
Callie re-checks availability before booking. The first confirmed reply gets the slot; everyone else sees "slot taken".
We charge a late-cancellation fee — does that change?
That stays your decision. If Callie refills the slot, you may choose to waive the fee for that patient; if it doesn't, nothing about your existing policy changes.
We already use Jane or TM3 — is this for us?
Jane and TM3 already have their own wait-list refill features. Callie is built specifically for Cliniko, which doesn't have one built in.
Can we revoke access?
Yes. The API key is scoped to a limited Cliniko user your clinic creates and controls, so you can revoke it at any time.
Get in touch
There's no sign-up form yet — email us directly and we'll reply by hand. Please include:
- Clinic name
- Company number
- Number of practitioners
- Booking system (Cliniko, or otherwise)
Please don't include anything about patients.